What are the terms of the Return/Exchange Policy?
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Created by: Ahsaas Syed
Modified on: Wed, 19 Feb, 2020 at 5:07 PM
- Customers can exchange/return their order within 15 days after an order has been delivered
- In the interests of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled
- Defective products need not be sent back to us unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at support@disruptbrand.com and we will get back to you.
- If you have to return or exchange anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this. If there is a manufacturing issue, or if you have any other queries regarding this, you can contact us on the number or email us on support@disruptbrand.com
- Please write to us at support@disruptbrand.com from your registered email ID along with your order ID & registered phone number so that our customer service team may assist you. Alternatively, you can raise a new ticket by clicking here, with the above-mentioned information
- Returns for size exchange will be charged 90 Rs as per our reverse pickup policy and our team will issue you a coupon code of the exact amount after the products reach our warehouse so that you can yourself place a new order with the correct size.
Ahsaas is the author of this solution article.
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